Missed calls and voicemail boxes cost your site qualified patients every day. We build an AI voice assistant that answers every inbound call, handles eligibility questions in natural conversation, and routes qualified patients directly to scheduling — without your coordinators leaving what they're doing.
See It In ActionThe Inbound Call Assistant answers with a natural AI voice, identifies why the patient is calling, and walks them through the appropriate flow — whether that is a new inquiry, an existing patient question, or a scheduling request. It never goes to voicemail, never puts callers on hold, and never loses patience with a patient who needs more time.
When a patient needs a human — or when the AI determines the call requires live coordinator involvement — the call is transferred with a full summary so your team steps in mid-conversation, not from the beginning.
Phone calls remain the highest-intent inbound channel for clinical trial inquiries. A patient who picks up the phone to call is further along the decision process than a patient who fills out a form. Handling that call immediately — not after a delay or through voicemail — converts at a significantly higher rate.
Every call is answered on the first ring by the AI assistant. The caller hears a natural, professional voice — not a hold message or an IVR menu. The assistant identifies the caller's need and begins the appropriate conversation flow immediately.
For new inquiries, the assistant works through your trial's inclusion and exclusion criteria in a conversational format. It answers patient questions, handles common objections, and determines eligibility without a coordinator's involvement.
Qualified patients are offered appointment times and booked directly. Patients who need a human are transferred live with a full call summary. Ineligible patients receive a respectful response and, where appropriate, referral to other available trials.
Phone calls are the highest-converting inbound channel in patient recruitment — and the one most research sites handle worst. These are the outcomes when every call is handled immediately and consistently.
Every call answered regardless of call volume, time of day, or how busy your coordinators are. No patient hangs up because no one picked up — the most common reason high-intent patients choose a competing site.
Your team stops being interrupted by screening calls. The AI handles every new inquiry call independently — coordinators only take over for patients who are pre-screened and ready to schedule.
Every patient is screened against the same criteria in the same way, every time. No eligibility questions skipped because a coordinator was rushed, tired, or unsure of the protocol detail.
Patients who call after hours, on weekends, or during lunch are handled immediately — not sent to voicemail and lost. Coverage that would cost a full-time staff member operates automatically at zero marginal cost.
On a 1-hour discovery call we play through a live example of the AI handling an inbound inquiry for a trial like yours — eligibility questions, patient objections, and all — so you can evaluate it for your site before committing.
Book Your Discovery CallFree · 1 hour · No commitment required